Privacy policy
Last updated: 20 October 2026
On this page
- Who we are
- What this covers
- What we collect
- How we use it
- Our emails
- Who helps us
- How long we keep it
- Your rights
- Keeping data safe
- Children
- Changes
- Contact
Who we are
CommerceGenie is a brand of Ecomz Inc., a company registered in Quebec, Canada, in the Registre des entreprises du Québec. In this policy, "we" means CommerceGenie.
Our CEO is the person in charge of protecting personal information at CommerceGenie. For any question about your data, write to info@commercegenie.com or use the forms on this website.
What this policy covers
This website and its forms, the work our team does for you, our Agent Apps for Shopify once they launch, and how we talk with you: meetings, email and support.
What we collect
When you write to us or book a meeting
Your name and email, and what you choose to add: a WhatsApp number, links to your store and social pages, what you sell, what you need and your notes. When you request a feature, also your store, the Agent App and why it would help. Shopify, which runs this website, sends what you write to our inbox.
When you join the waitlist
Your name, your email, your store's address if you give it, the Agent Apps you pick, and your yes to our marketing emails. We keep your sign-up in our Shopify store's customer list, marked with the Agent Apps you picked, and Shopify sends us an email to say you joined.
When we work on your store
The store data the work needs, through the access you give us, and the contact details of the people we work with.
Cookies and your device
Shopify runs this website and sets its cookies, as Shopify's cookie list explains: cookies the site needs to work, personalization cookies, which remember what you did to personalize your next visit, cookies for Shopify's analytics, which count visits, and marketing cookies. For the ones the site doesn't need, Shopify's cookie banner asks you to accept or decline them, or to choose in its settings. You can change your choice anytime with Cookie choices at the bottom of every page. We add no analytics or ads tags of our own.
If you press Pause animations, your browser remembers that choice on your device. It isn't sent to us.
From your Shopify store, once our Agent Apps launch
When you install an Agent App, Shopify shares your store's name, web address, plan and contact email with us, plus the store data that app needs to do its job, such as products, collections, menus, images and pages. Shopify shows you what each app asks for before you install it.
From your store's shoppers, once our Agent Apps launch
Only for Agent Apps that talk to shoppers, like the Chatbot Agent: the conversation, and any contact details a shopper chooses to share to reach a person.
Billing
Shopify bills you for Agent App plans. We see your plan and your charges, never your card.
How we use it
- To answer you, give support and prepare our meetings.
- To do the work you hire us for.
- To email you about the Agent Apps you picked, and send you our marketing emails, when you said yes on the waitlist.
- To run the Agent Apps you install, and show your plan, your credits and what each app did.
- To keep our services safe, and to find and fix problems.
- To keep the records the law asks of us, such as invoices.
We use your data with your consent, to do what you asked us to do, to keep our services safe, or to keep our records as the law requires. You can take back your consent at any time.
We don't sell personal data.
Your store's data is used only to do the work for your store. We never use it to improve our apps. The AI models we use don't learn from it: data sent to OpenAI's API is not used to train its models.
Our emails
We send marketing emails only to people who said yes, for example on the waitlist. Every one has a link to unsubscribe, and you can also write to info@commercegenie.com. Once you unsubscribe, we stop.
Who helps us
We use a few services to run CommerceGenie. Each one handles data only to provide its service to us:
- Shopify, which runs this website, its forms and our customer list, and which our Agent Apps run on.
- Google Workspace, for our email.
- Microsoft Azure, where our Agent Apps run and store data, and which sends their emails.
- OpenAI, which provides the AI models our agents use. OpenAI may keep what we send for up to 30 days to check for abuse.
We share data with anyone else only to provide our services, when the law requires it, or with your permission.
These services may store or handle your data outside Quebec and outside Canada, for example in the United States, where the law that protects it differs.
How long we keep it
- Messages and meeting requests: 2 years after our last contact with you, or less if you ask.
- Waitlist sign-ups: until you unsubscribe, or 2 years after the Agent App you picked launches, whichever comes first, or less if you ask.
- Project files from work on your store: 2 years after the job ends.
- Invoices: 6 years, as Canadian tax rules require.
- While an Agent App is installed, we keep the data it needs to work. When you remove your last Agent App, we keep your store's setup for about 48 hours, so you can reinstall and pick up where you left off. Then Shopify asks us to delete your store's data, and we delete it for good, including the brand facts you gave the apps. Your account, its users and its invoices stay as billing history for 6 years after you remove your last Agent App.
When we no longer need your data, we delete it.
Your rights
You can ask us to:
- show you the personal data we hold about you, and tell you where it came from;
- correct it;
- delete it;
- give it to you in a common file format;
- stop using it for marketing, or take back your consent.
Write to info@commercegenie.com. We may ask you to confirm who you are, and we answer within 30 days.
If you aren't happy with our answer, you can complain to the Commission d'accès à l'information du Québec, to the Office of the Privacy Commissioner of Canada, or, in the European Union, to the data protection authority where you live.
If a shopper asks your store for their data, or asks for it to be deleted, Shopify passes the request to us, and we answer it within 30 days.
Keeping data safe
We limit who can see your data to the people who need it for the work, and we keep it with the services listed above. If a leak of your data could seriously harm you, we tell you and the regulator, as the law requires.
Children
CommerceGenie is for businesses. It isn't meant for children, and we don't knowingly collect their data. If you think a child sent us their data, write to us and we'll delete it.
Changes to this policy
AI moves fast, so we update this policy regularly.
- For an important change, we tell you at least 15 days before it takes effect.
- Small fixes, and changes the law or our AI providers require, take effect right away.
- We tell you by email, at the address on your account or the one you gave us, and this page shows the new date.
Contact
Questions about your data, for our CEO, the person in charge of protecting personal information: info@commercegenie.com, or the forms on this website.